Frequently Asked Questions
How much compensation can I get?
If eligible, you could receive up to:
- €250–€600 under EU Regulation 261
- $400–$1,000 CAD under Canadian APPR
- R$1,000 or more under Brazilian rules
- Full refund or alternative travel in the U.S
We calculate your rights based on:
- Flight distance
- Length of the delay
- Jurisdiction
- Cause of disruption
What types of problems are eligible?
We help with:
- Flight delays (usually over 3 hours)
- Cancellations
- Denied boarding (overbooking)
- Missed connections
How long do I have to make a claim?
| Region | Time Limit |
|---|---|
| EU Countries | 3–6 years (varies) |
| UK | 6 years |
| US | 2 years (refund only) |
| Canada | 1 year (APPR) |
| Brazil | Up to 5 years |
Even if it’s been a while, it’s worth submitting.
Can I claim for a flight that was part of a vacation package?
Yes. You’re still entitled to compensation even if you booked through:
- A travel agency
- A tour operator
- An online platform (e.g. Expedia, eDreams)
You may need to provide proof of booking and passenger names.
What if I used miles, points, or travel credit to book?
You may still be entitled to cash compensation based on the flight disruption, not how you paid.
I booked through an agency (like Google Flights or Skyscanner). Can I still claim?
Yes. You’re legally entitled to compensation regardless of how you booked, as long as the airline is responsible.
What are 'extraordinary circumstances'?
These are events outside the airline’s control, like:
- Severe weather
- Airport closures
- Security threats
- Political unrest
But airlines sometimes wrongly claim these apply — we’ll verify this independently.
What happens after I submit my claim?
- You enter your flight and upload documents.
- We check your case and notify you of your rights.
- We contact the airline.
- If needed, we escalate legally — at no cost to you unless we win.
Can I submit a claim for someone else?
Yes! You can file on behalf of:
- Family members
- Travel companions
- Minors (with adult consent)
They’ll just need to sign digitally when prompted.
What documents should I upload?
To boost your chances of success:
- Booking confirmation
- Boarding pass
- Passport or ID
- Receipts for extra expenses (food, hotel, transport)
If you don’t have everything, we’ll guide you step by step.
What legal rules do you rely on?
We apply the most relevant law to your flight:
- EU Regulation (EC) 261/2004
- UK Passenger Rights (UK261)
- Canada’s APPR
- Brazil’s ANAC Resolution 400
- Montreal Convention (baggage issues worldwide)
- US Department of Transportation rules
What if my flight involved multiple countries?
You may qualify under more than one law. For example:
- Flying from the U.S. to Europe with an EU airline → may qualify under EC 261
- Connecting flight through Canada → may trigger APPR
Don’t worry — we check this automatically.
Can I use this for business trips or company travel?
Yes, as long as you were the passenger on the flight, even if your company paid for the ticket.
What are the chances of success?
We win thousands of cases each year. While not all airlines cooperate quickly, we escalate legally when needed and keep you informed along the way.
How much does this service cost?
It’s free to submit a claim.
We only charge a success fee if we win your case. No upfront costs, ever.
Do you support flights outside the EU or US?
Yes! We work on international claims from dozens of countries, including:
- Argentina
- Morocco
- India
- South Korea
- Turkey
- Australia
- … and more
Not sure if your flight qualifies?
Just submit your claim — our team will review it and let you know.
Check your flight in under 2 minutes. We’ll tell you if you have a case—and handle the rest.